000 00459pab a2200169 454500
008 180718b2001 xxu||||| |||| 00| 0 eng d
100 _aSharma, Alok Agnihotri,
245 _aThe citizens' charter: the Indian experience
260 _c2001
300 _ap.733-39
362 _aDec
650 _aCitizens charter - India
650 _aCitizens charter
700 _aVivek K.
773 _aInternational Review of Administrative Sciences
909 _a51685
999 _c51685
_d51685