000			01637nam a22001457a 4500
999			_c517472 _d517472
008			210715b ||||| |||| 00| 0 eng d
100			_aJames, Oliver and Jilke, Sebastian _926690
245			_aMarketization reforms and co-production: Does ownership of service delivery structures and customer language matter?
260			_aPublic Administration: An International Quarterly
300			_a98(4), Dec, 2020: p.941-957
520			_aIn public services that are tax funded, public goods are sometimes marketized by being delivered using private companies instead of public organizations. In addition, marketization reforms can entail service users being described as customers for the service rather than as citizens. We assess the effects of these aspects of marketization reforms on users' willingness to co-produce public services. First, service delivery using private companies risks reducing users' willingness to co-produce because firms cannot commit ex ante to not appropriate donated labour for private gain. Second, using customer-oriented language risks reductions by priming individualistic market norms that lower prosocial motivation compared to citizen-oriented language priming citizenship duty. Using three survey experiments in the United States, we find that delivery structures are not neutral. Private firms delivering local public services reduce users' willingness to co-produce, although similar effects are not evident from priming customer rather than citizenship thinking. – Reproduced
773			_aPublic Administration: An International Quarterly
906			_aPUBLIC SERVICE DELIVERY
942			_cAR