000			01453nam a22001577a 4500
999			_c517540 _d517540
008			210719b ||||| |||| 00| 0 eng d
100			_aHenman, Paul _926753
245			_aImproving public services using artificial intelligence: Possibilities, pitfalls, Governance
260			_aAsia pacific Journal of Public Administration
300			_a42(4), Dec, 2020: p.209-221
520			_aArtificial intelligence arising from the use of machine learning is rapidly being developed and deployed by governments to enhance operations, public services, and compliance and security activities. This article reviews how artificial intelligence is being used in public sector for automated decision making, for chatbots to provide information and advice, and for public safety and security. It then outlines four public administration challenges to deploying artificial intelligence in public administration: accuracy, bias and discrimination; legality, due process and administrative justice; responsibility, accountability, transparency and explainability; and power, compliance and control. The article outlines technological and governance innovations that are being developed to address these challenges. – Reproduced
650			_aArtificial intelligence(AI), Chatbots, Automated decision making, Ethical AI, Algorithms, Digital government _925410
773			_aAsia pacific Journal of Public Administration
906			_aE-GOVERNANCE
942			_cAR