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999 _c517739
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100 _aLi, Y., Chandra, Y. and Kapucu, N.
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245 _aCrisis coordination and the role of social media in response to covid-19 in Wuhan, China
260 _aAmerican Review of Public Administration
300 _a50(6-7), Aug-Oct, 2020: p.698-705
520 _aCrisis coordination and the role of social media in response to covid-19 in Wuhan, China. The commentary addresses the government’s role in mitigating information asymmetry problems during pandemic crisis response. We use the outbreak of COVID-19 in Wuhan, China, as a case to show the use of social media as a key mechanism in shaping the actions of the central government in its coordination with the local governments during the pandemic response. The Chinese government effectively collaborated with a social media platform to not only create a dedicated channel to allow citizens to post information about the pandemic to accelerate the speed of relief but also mobilize citizens and nonprofit organizations to support government response and recovery efforts. This suggests that social media can provide a venue for the government to not only tackle the information overload but also mitigate the friction among levels of governments. – Reproduced
650 _aCrisis coordination, Social media, COVID-19, Information asymmetry
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773 _aAmerican Review of Public Administration
906 _aCOVID 19 PANDEMIC
942 _cAR