000			01385nam a22001577a 4500
999			_c518474 _d518474
008			210927b ||||| |||| 00| 0 eng d
100			_aPaanakker, Hester L. _929509
245			_aPerceptions of the frontline craft: Assessing value convergence between policy makers, managers, and street-level professionals in the prison sector
260			_aAdministration & Society
300			_a53(2), Feb, 2021: p.222-247
520			_aFrom the unique perspective of perceptions of the frontline craft, this study examines value convergence between policy makers, managers, and street-level professionals (N = 55). Toxic stereotyping between staff levels, exacerbated by restrictive organizational conditions, are shown to overshadow positive value convergence from socialization processes. In this Dutch prison study, public officials are consistently biased to believe that the management above them prioritizes targets (values that support the organization) over content (values that serve prison inmates). This explains how perceived role and value differences impact the actualization of shared values in public service delivery much more negatively than the actual differences. – Reproduced
650			_aPublic values, Public craftsmanship, Street-level professionals, Value convergence _927681
773			_aAdministration & Society
906			_aPUBLIC VALUES
942			_cAR