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999			_c518504 _d518504
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100			_aMuralidharan, Karthik, et al _929566
245			_aImproving last-mile service delivery using phone-based monitoring
260			_aAmerican Economic Journal: Applied Economics
300			_a13(2), Apr, 2021: p.52-82
520			_aImproving "last-mile" public service delivery is a recurring challenge in developing countries. Could the widespread adoption of mobile phones provide a scalable, cost-effective means for improvement? We use a large-scale experiment to evaluate the impact of phone-based monitoring on a program that transferred nearly a billion dollars to 5.7 million Indian farmers. In randomly selected jurisdictions, officials were informed that program implementation would be measured via calls with beneficiaries. This led to a 7.8 percent reduction in the number of farmers who did not receive their transfers. The program was highly cost-effective, costing 3.6 cents for each additional dollar delivered. – Reproduced
650			_aService delivery, Phone-based service delivery _929567
773			_aAmerican Economic Journal: Applied Economics
906			_aSERVICE DELIVERY
942			_cAR