000			01406nam a22001457a 4500
999			_c519048 _d519048
008			220124b ||||| |||| 00| 0 eng d
100			_aLee, Shinwoo and Lee, Gyeo Reh _931942
245			_aDoes outsourcing reduce employee job satisfaction: A test of new public management orthodoxy
260			_aAsia Pacific Journal of Public Administration
300			_a43(1), Mar, 2021: p.47-61
520			_aRecent public administration research has emphasised that governments’ growing use of market-like arrangements has massive consequences for public employees. This study explores the impact of service outsourcing on the work attitudes of public employees who still remain in their workplace using the case of the Internal Revenue Service (IRS) which outsourced the collection of delinquent tax debts. Relying on quasi-experimental analyses along with six years of data from the Federal Employee Viewpoint Survey from 2013 to 2018, this study offers evidence that outsourcing services negatively affect employee job satisfaction. This study also found that both supervisors and line employees present similar levels of job satisfaction after the outsourcing practice while theoretical arguments anticipate differing levels of reactions between the two groups of employees. – Reproduced
773			_aAsia Pacific Journal of Public Administration
906			_aNEW PUBLIC MANAGEMENT
942			_cAR