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100			_aDayal, Bhupeshwar and Dhak, Rajvir _932909
245			_aThe CM window in Haryana: A landmark initiative for grievance redressal
260			_aIndian Journal of Public Administration
300			_a67(4), Dec, 2021: p. 587-607
520			_aGrievance redressal is often a general administrative exercise which is adopted by various state governments and agencies with varying degrees of commitment and efficacy. An ideal redressal mechanism aims at safeguarding degrees against official apathy, corruption and systemic aberrations. It also implicitly acts as a deterrent to erring agencies and functionaries as well as sets a benchmark for a higher executive’s oversight to peoples’ complaints. A revisit to the course and manner of this hitherto routine exercise reveals that the functional and effectual system for addressing people’s grievances has to include a mechanism which is specific as well as achievable and includes a procedure for measurable performance. The CM Window initiative of the Government of Haryana has set its sight at unrestricted grievance redressal across departments and geographical spreads of the state through a process of decentralised complaint recording, prompt solutions and centralised monitoring at the highest level. This article offers a closer insight into the focus, working, effectiveness and limitations of the ambitious exercise to ameliorate citizens’ hardships. – Reproduced
650			_aGovernance, Grievance redressal, Service delivery, Citizens’ entitlements. _930866
773			_aIndian Journal of Public Administration
906			_aGRIEVANCE REDRESSAL
942			_cAR