000			01207pab a2200169 454500
008			180718b2002 xxu||||| |||| 00| 0 eng d
100			_aRichardson, Woody D.
245			_aShovels, trowels, and ice cream scoops: in search of the right tool to explain scientific management
260			_c2002
300			_ap.194-20.
362			_aApr
520			_aEvery basic management textbook describes the works of Frederick Taylor, Frank and Lillian Gilbreth, and others collectively known as scientific management. Students sometimes have trouble identifying with these historical figures and their experiments on worker productivity. The exercise described in this article demonstrates several of the early scientific management principles using the preparation of ice cream cones. Students work as servers, managers, and monitors to replicate the methods used by Taylor and the Gilbreth to improve efficiency. The exercise illustrates scientific management principles in a way much more familiar and enjoyable than discussions of hauling pig iron and laying brick - Reproduced.
650			_aManagement education
700			_aford, Eric W.
773			_aJournal of Management Education
909			_a52021
999			_c52021 _d52021