000			01531nam a22001577a 4500
999			_c520373 _d520373
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100			_aHoller, Roni and Benish, Avishai _933992
245			_aInto the promised land: Modelling the role of take-up agents in realizing welfare rights
260			_aSocial Policy and Society
300			_a21(2), Apr, 2022: p.157-171
520			_aThroughout the years, social policy scholars have advanced a multi-level perspective of non-take-up, viewing it as is a complex process shaped by a broad range of interacting barriers and actors. However, a comparatively small amount of that scholarship has addressed the key role of take-up agents: professionals or semi-professionals who actively help clients realise their welfare rights. Moreover, most of this scant literature has tended to focus on the agents’ impact rather than on their role and practices. Drawing on semi-structured interviews with Israeli take-up agents from the public, business, and non-profit sectors, this study seeks to understand better the work of take-up agents in realising their clients’ welfare rights. Our findings show that in order to pass their clients through the gateways of welfare, agents use four keys: knowledge, networking, emotions, and power. The meaning of these keys and related practices is discussed. – Reproduced
650			_aTake-up agents, Welfare rights, Benefits, Israeli welfare state. _932797
773			_aSocial Policy and Society
906			_aWELFARE RIGHTS
942			_cAR