000			01542nam a22001697a 4500
999			_c520611 _d520611
008			220927b ||||| |||| 00| 0 eng d
100			_aMallika, V.V. _935031
245			_aEffectiveness of e-governance initiatives in Telangana: A study of citizen services monitoring system (CSMS)
260			_aNagarlok
300			_a54(2), Jun, 2022: p.19-41
520			_aWorldwide governments are being pushed to alter their government systems in order to provide citizen-centric service delivery through the use of cutting-edge Information and Communication Technology (ICT). The use of e-governance has emerged as a critical tool in the fight against the evils of mismanagement and corruption. Over the course of more than two decades, e-governance initiatives have been introduced in India. The present study is set in the context of the growing significance of governance, public service delivery and e-governance, which highlights various issues like awareness, efficiency, transparency, responsiveness, participation and accountability. The study particularly examines the critical e-governance parameters of the Citizen Services Monitoring System (CSMS) initiative in urban areas of Telangana. Based on the study results, important policy suggestions have been provided. – Reproduced
650			_aE-governance, Good governance, Participation, Responsiveness, Service delivery. _933424
773			_aNagarlok
856			_uhttps://www.iipa.org.in/cms/public/uploads/548931658912211.pdf
906			_aE-GOVERNANCE
942			_cAR