000			01478nam a22001577a 4500
999			_c520642 _d520642
008			220928b ||||| |||| 00| 0 eng d
100			_aReddy, B. Amarender and P, Sathya Sai Laxmi _934613
245			_aEnd-user satisfaction through mobile governance: A case study in Hyderabad, Telangana state
260			_aIndian Journal of Public Administration
300			_a68(3), Sep, 2022: p.457-472
520			_aIn terms of technology, the Government of Telangana has made an effort to rebuild mobile-based services for its citizens with the goal of providing functional services 24 hours a day, 7 days a week at the press of a button. This study, therefore, examines the elements that influence mobile governance in the context of end-user’s satisfaction. Such assessments are needed for better government–citizen interactions. Furthermore, the major findings suggest that the functional status, privacy concerns, informational quality, grievance redressal and customer’s satisfaction are all linked to the quality of the m-governance services delivery mechanism in Hyderabad. This study contributes to a better understanding of service quality components in order to boost end-user acceptance of mobile services in practice. – Reproduced
650			_aMobile governance, Privacy, Services delivery mechanism, End-user’s satisfaction, Mobile apps. _933483
773			_aIndian Journal of Public Administration
906			_aPUBLIC ADMINISTRATION
942			_cAR