000			01510nam a22001577a 4500
999			_c520699 _d520699
008			221007b ||||| |||| 00| 0 eng d
100			_aWichowsky, A. Shah, P. and Heideman, A. _934751
245			_aCall and response? Neighborhood inequality and political voice
260			_aUrban Affairs Review
300			_a58(4), Jul, 2022: p.1182-1197
520			_aOver the past 20 years, many cities across the United States have adopted a range of information and communication technologies (ICTs) to make it easier for residents to get informed, communicate their preferences, and hold public officials accountable. In this paper, we ask two questions. First, are service requests and responses illustrative of existing neighborhood differences across a city? Second, do patterns of request and response differ by the type of complaint made to the city? We leverage data from the city of Milwaukee, Wisconsin, to examine neighborhood variation in service requests and subsequent response times to those complaints. Our analysis makes a number of important contributions to the current literature on ICTs, including providing a more nuanced understanding of how types of requests vary by neighborhood context, and a more comprehensive picture of how requests and response times reveal social and racial disparities across the city. – Reproduced
650			_ae-Governance, Political participation, Racial disparities. _933570
773			_aUrban Affairs Review
906			_aE-GOVERNANCE
942			_cAR