000			00835pab a2200181 454500
008			180718b2001 xxu||||| |||| 00| 0 eng d
100			_aJayakumar, K.
245			_aQuality management: electronic workflows and e delivery of government services
260			_c2001
300			_ap.41-53.
362			_aOct-Dec
520			_aPlanning for a comprehensive change management strategy would be necessary in the context of implementation of e Governance. This paper lays out a plan for sensitizing the IT Managers to Institute changes in the work processes and provide a range of options for ongoing development in implementing e Governance initiatives. - Reproduced.
650			_aTotal quality management
650			_aElectronic governance
700			_aAgnihotri, Vivek K.
773			_aManagement in Government
909			_a52123
999			_c52123 _d52123