000			01528nam a22001577a 4500
999			_c521908 _d521908
008			230302b ||||| |||| 00| 0 eng d
100			_aKim, Jungin _937837
245			_aExtending upper echelon theory to top managers’ characteristics, management practice, and quality of public service in local government
260			_aLocal Government Studies
300			_a48(3), Jun, 2022: p.556-577
520			_aUsing survey and secondary data from Korean local public institutions, we tested the effects of top managers’ characteristics on the quality of public service (QoPS) provided by local public institutions through top managers’ internal and external management practices, based on the upper echelon theory. We found that the greater the top managers’ expertise, the higher the QoPS. Furthermore, we found that top managers’ internal management practices that involve communicating with employees to improve their well-being, resolve their complaints, motivate them, and increase their self-development all mediated the positive relationship between top managers and QoPS. These findings emphasise the importance of top managers’ individual characteristics (e.g., experienced expertise) and internal management practices in achieving public service of high quality in local government. – Reproduced
650			_aManagement practice, Quality of public service, Top managers’ characteristics, Upper echelon theory. _936286
773			_aLocal Government Studies
906			_aCIVIL SERVANTS
942			_cAR