000			01939nam a22001577a 4500
999			_c522549 _d522549
008			230421b ||||| |||| 00| 0 eng d
100			_aUthaman, Vijaya S. and Vasanthagopal, R. _940135
245			_aKey success factors for the e-governance initiatives through common service centres in India: An empirical study with special reference to Akshaya e-kendras in Kerala
260			_aIndian Journal of Public Administration
300			_a69(1), Mar, 2023: p. 87-103
520			_aThe National e-Governance Plan formulated by the Government of India lays out the foundation for the long-term growth of e-governance in the country. The Common Service Centre (CSC) scheme is a cornerstone project under National e-Governance Plan, approved in the year 2006, and acts as the delivery point for government, private and social sector services such as G2C, B2C and G2B to the rural citizens of India at their doorsteps. In Kerala, the Kerala State IT Mission is the nodal agency to create and run a CSC network through Akshaya e-kendras. This study aims to provide empirical evidence about the major success factors for e-governance services through Akshaya e-kendras. Infrastructure, accessibility, transparency, system quality, service quality, convenience, trust, e-participation and interoperability were the variables used for the study. SPSS Amos 22 was used for developing confirmatory factor analysis and structural equation modelling for the study. The study found that the key success factors for the success of CSCs are service quality followed by transparency and convenience. Other important factors are accessibility, system quality and interoperability. The least contributing factors are trust and infrastructure.- Reproduced
650			_aAkshoya e-Kendras, common services, Centers, e-governance, Success factors. _937812
773			_aIndian Journal of Public Administration
906			_aE-GOVERNANCE
942			_cAR