000 00484nam a22001457a 4500
999 _c522558
_d522558
020 _a9780520272941
082 _aK95 H657
100 _aHochschild, Arlie Russell
_937850
245 _aThe Managed heart: commercialization of human feeling
_cby Arlie Russell Hochschild
260 _aLondon
_bUniv. of California Press
_c2012
300 _a327p.
650 _aEmotions - Economic aspects
_937851
650 _aWork - Psychological aspects
_937852
650 _aEmployee motivation
_937853