000 01898nam a22001577a 4500
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100 _aChoi, Sungjoo and Park, Soonae
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245 _aExploring performance paradox in public organizations: Analyzing the predictors of distortive behaviors in performance measurement
260 _aInternational Review of Administrative Sciences
300 _a89(2), Jun, 2023: p.501-518
520 _aScholars have argued that utilization of quantitative performance indicators by public organizations could generate unintended consequences that might outweigh the benefits of performance measurement. We examined the relationships between goal ambiguity and external control, and distortive practices in performance measurement in public organizations. The data from 47 agencies of the central and local governments in Korea were analyzed using fixed-effect ordered logistic regression methods. The results showed that goal ambiguity was positively and significantly associated with distortive practices in performance measurement. Goal ambiguity may incentivize public employees to misuse performance information to obtain rewards for higher performance ratings. Contrary to our expectation, reinforced external control was negatively and significantly related to distortive behaviors in performance measurement. Higher work autonomy was not significantly associated with manipulation of performance information. Employees with higher intrinsic motivation were less likely to distort performance measures, whereas the ones with higher extrinsic motivation were more likely to misuse performance information to achieve higher performance ratings. – Reproduced
650 _aGoal ambiguity, Distortion, Performance measurement.
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773 _aInternational Review of Administrative Sciences
906 _aPUBLIC ADMINISTRATION
942 _cAR