000			01591nam a22001457a 4500
999			_c523710 _d523710
008			230922b ||||| |||| 00| 0 eng d
100			_aNeo, S., Grmmelikhuijsen, S.and Tummers, L. _943861
245			_aCore values for ideal civil servants: Service-oriented, responsive and dedicated
260			_aPublic Administration Review
300			_a83(4), Jul-Aug, 2023: p.838-862
520			_aWhat do citizens want? How do citizens think public servants should behave? Although such questions seem straightforward, little is known about the values citizens expect public servants to uphold. This paper therefore identifies such values through extensive coding of qualitative data from representative samples of United States (n = 395), Dutch (n = 369), and South Korean (n = 379) citizens. Surprisingly, and contrasting to assumptions in the literature on citizen satisfaction, citizens hardly value effectiveness, efficiency, and accountability. In contrast, we found that the top three universal values that citizens desire from public servants are serviceability, responsiveness, and dedication. These values are generic across countries, age, gender, and education level. However, some values are more important in some countries than in others. These differences show the influence of a country's longstanding public administrative tradition and its current situation. Our findings challenge scholars and government officials to rethink what citizens want from their civil servants.- Reproduced
773			_aPublic Administration Review
906			_aCIVIL SERVANTS
942			_cAR