000			01714nam a22001457a 4500
999			_c524050 _d524050
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100			_aGershgoren, Sagi and Cohen, Nissim _944738
245			_aStreet-level bias: Examining factors related to street-level bureaucrats’ state or citizen favoritism
260			_aAmerican Review of Public Administration
300			_a53(3-4), Apr-May, 2023: p.115-133
520			_aAdministration of street-level bureaucrats requires prior knowledge of what affects their use of discretion. However, there is a lack of understanding as to what influences their decision-making when choosing between claims made by the state or by its citizens. Without such knowledge, public administration at the street-level can sustain the perception that street-level bureaucrats have a state-preference bias, lowering citizens’ view of public service delivery by those perceived as the face of governance. This study focuses on decisions street-level bureaucrats make when resolving disputes between citizens and other state officials. Using real-world resolutions made over three decades by lower-court judges in Israeli civil tax disputes, the findings reveal a link between factors associated with street-level bureaucrats’ common characteristics and state favoritism in their resolutions. The findings also imply that policymakers who want to mitigate such outcomes can use citizen administrative participation-based influencers to promote street-level bureaucrats’ pro-citizen tendencies.- Reproduced https://journals.sagepub.com/doi/full/10.1177/02750740231167897
773			_aAmerican Review of Public Administration
906			_aPUBLIC ADMINISTRATION
942			_cAR