000			01975nam a22001577a 4500
999			_c524120 _d524120
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100			_aSingh,Chandan and Singh, Pradeep Kumar _945195
245			_aImpact of right to service law on public service delivery: a case study of Lucknow district, UP
260			_aBihar Journal of Public Administration
300			_a20(1), Jan-Jun, 2023: p.57-65
520			_aUnlike global trend in declining growth of urban population, there has been rising trend in developing and populous countries like India. Further, the mid-size cities continue to grow in terms of population and area due to migration. The situation ensues the demand for services especially among vulnerable and marginalized populations. As such, the key challenge before local governments is to provide effective public service delivery to them. With a view to provide ensured right based service delivery, a few state governments have legislated ‘Right to Service Act’ which ensure delivery of notified public services within stipulated time-frame to the citizens and redressal of their grievances. Uttar Pradesh (UP) Government enacted the UP Janhit Guarantee Abhiyan in January 2011. Now it becomes an urgent imperative to assess the impact of the law on service delivery. The present paper, with view to assess the impact, attempts to study Lucknow District as a case study. Based mainly on primary sources of data collection, the present study finds that there is positive impact of the Act on the efficiency of public services delivery system and it has strengthened the citizen centric governance model by involving the people in the process. – Reproduced http://www.iipabiharbranch.org/upload/Journal%20Volume%20XX.pdf
650			_aUPJGA 2011, Service Delivery, Citizen-centric Governance, Local Self-Government, Lucknow, UP _941336
773			_aBihar Journal of Public Administration
906			_aPUBLIC SERVICE DELIVERY
942			_cAR