000			02122nam a22001577a 4500
999			_c524375 _d524375
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100			_aSexton, T.R., Pitocoo, C. and Lewis, H. _945976
245			_aUsing data envelopment analysis to measure and improve organizational performance
260			_aPublic Administration Review
300			_a83(5), Sep-Oct, 2023: p.1150-1165
520			_aOrganizations are complex and have many goals while almost all analytical tools measure performance using only one goal. Thus, analysts often rely on multiple analytical tools to produce a bewildering array of performance measures that often lack internal consistency and a clear focus. In this article, we show how data envelopment analysis (DEA) builds a performance frontier (analogous to a production frontier) that measures organizational performance in the presence of multiple organizational measures. The DEA frontier produces target values for each organizational measure based on the observed performance of organizations in the comparison set. In addition, DEA provides factor performance levels for each performance measure for each organization and can detect circumstances in which an organization has a strong overall performance measure but still has weaknesses in one or more measures. We will illustrate this approach with applications to several examples using real data. Analyzing organizational performance data is critical in the organizational improvement process. The data must directly reflect the organization's goals and the analytical tools used must be appropriate. However, organizations are complex and have many goals while univariate analytical tools measure performance relative to only one goal. Thus, analysts often rely on multiple analytical tools to produce a collection of performance measures, sometimes resulting in a bewildering array of measures that lack focus. – Reproduced https://onlinelibrary.wiley.com/doi/10.1111/puar.13679
650			_aPublic Administration _945977
773			_aPublic Administration Review
906			_aORGANISATIONAL PERFORMANCE
942			_cAR