000			01584nam a22001457a 4500
999			_c524785 _d524785
008			240117b ||||| |||| 00| 0 eng d
100			_aYang, Seung-Bum and Guy, Mary E. _948123
245			_aComparing public servants' behavior in South Korea and the united states: How emotional labor moderates the relationship between organizational commitment and job performance
260			_aPublic Administration: An international Quarterly
300			_a101(2), Jun, 2023: p. 406-421
520			_aThe relationship between organizational commitment and job performance matters in public service delivery, and so does the emotive dimension of the citizen—state interaction. However, public management theories and principles must take national culture into account, because comparative investigation reveals limits to generalizability across cultures. This study provides an example. It examines the link between commitment and performance as well as the moderating effect of emotional labor for public service workers in Korea and the United States. Probably due to the differing effect of collectivist versus individualist norms, findings reveal that authentic emotive expression bolsters the relationship between organizational commitment and job performance in Korea, while its opposite, inauthentic emotive expression weakens the link between commitment and performance in the United States. – Reproduced https://onlinelibrary.wiley.com/doi/10.1111/padm.12794
773			_aPublic Administration: An international Quarterly
906			_aPUBLIC ADMINISTRATION
942			_cAR