000			01423nam a22001577a 4500
999			_c524786 _d524786
008			240117b ||||| |||| 00| 0 eng d
100			_aHumphrey, Nicole M. _948121
245			_aEmotional labor and employee outcomes: A meta-analysis
260			_aPublic Administration: An international Quarterly
300			_a101(2), Jun, 2023: p. 422-446
520			_aWhile there is agreement among scholars that people-work requires emotional labor, there is still some uncertainty about the consequences of emotional labor for employees. This article conducts a random-effects meta-analysis including 545 correlations across 175 primary studies to explore the relationship between emotional labor, burnout, and job satisfaction. The meta-analysis suggests that emotional labor can be both harmful and beneficial to employees, depending on the emotional labor strategy used, that is, surface acting or deep acting. In addition, the meta-regression shows that effect sizes between emotional labor and employee outcomes (i.e., burnout and job satisfaction) differ in collectivist and individualist cultures. The article concludes by discussing the implications of these findings for research and practice. – Reproduced https://onlinelibrary.wiley.com/doi/10.1111/padm.12818
650			_aEmotional labor, Employees _948122
773			_aPublic Administration: An international Quarterly
906			_aLABORS
942			_cAR