000			01449nam a22001457a 4500
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100			_aBhuiyan, Shehreen Amin and Baniamin, Hasan Muhammad _948285
245			_aWho puts the thorn in the citizen’s flesh? Sources underlying administrative burden in a developing country
260			_aAsia Pacific Journal of Public Administration
300			_a45(4), Dec, 2023: p.345-361
520			_aThis article identifies and analyses sources of administrative burden in the context of developing countries. We explore the case of Bangladesh’s online birth registration system, which has been causing inconveniences for its citizens. By employing qualitative research techniques such as netnography, interviews, and newspaper text analysis, this study analyses and identifies sources causing administrative burden in Bangladesh, and categorises them into two broad groups: state-generated (e.g., strict screening policy, partial digitalisation, redundant documentation, mistakes and correction hassles, and corruption) and citizen-generated problems (e.g., delay in submitting a certificate and broker dependency). When these two sources are acute, they can impose “deprivation costs” on citizens. – Reproduced https://www.tandfonline.com/doi/full/10.1080/23276665.2023.2183873
773			_aAsia Pacific Journal of Public Administration
906			_aPUBLIC ADMINISTRATION
942			_cAR