000			02098nam a22001577a 4500
999			_c525289 _d525289
008			240221b ||||| |||| 00| 0 eng d
100			_aFusi, F., Zhang, F. and Welch, E.W. _950020
245			_aIntra-organizational communication in public agencies: The effects of contracting out core services
260			_aAmerican Review of Public Administration
300			_a53(5-6), Jul-Aug, 2023: p.224-242
520			_aThis article develops and tests a set of hypotheses examining how contracting out of public services affects intra-organizational communication in public agencies (i.e., the principal organization). We draw from two competing perspectives: contracting scholarship argues that outsourcing reduces an organization's structural complexity and enhances intra-organizational communication, while organizational communication studies suggest that outsourcing might lead to fragmented communication pathways and a loss of information. In order to reconcile these perspectives, we examine how different characteristics of an organization's contracting network affect both the internal gathering and dissemination of information. Using survey and contractual relationship data from approximately 200 US transit agencies, we find that contracting out a large portion of services improves intra-organizational communication but this positive effect decreases as the number of contractors grows. Long and stable relationships with contractors negatively affect intra-organizational communication, especially when occurring with private—as compared to public—contractors. Our results suggest the need to further investigate intra-organizational communication in contracting networks and better understand how it may affect organizational performance and contract management. – Reproduced https://journals.sagepub.com/doi/full/10.1177/02750740231162346
650			_aContracting Networks‌ Organizational communication Organizational design Transit agencies _950021
773			_aAmerican Review of Public Administration
906			_aORGANISATIONAL COMMUNICATION
942			_cAR