000			01750nam a22001457a 4500
999			_c525569 _d525569
008			240322b ||||| |||| 00| 0 eng d
100			_aMiller, S.M., Song, M. and Keiser, L.R. _951954
245			_aThe effect of human versus automated interaction on willingness to participate in government programs: The role of representation
260			_aPublic Administration: An international quarterly
300			_a101(4), Dec, 2023: p. 1349-1366
520			_aIncreased reliance on automated systems in government raises important questions about the impact of these systems on program participation. We look at the relationship between an automated application process and program participation through a representation lens. From a representative bureaucracy perspective, we examine whether gender representation increases participation intentions compared with interacting with an automated system. We also consider a political dimension of representation, investigating whether interacting with an automated system increases participation intentions among those whose policy preferences do not align with program goals. While we do not see differences based on gender representation in our survey experiment, we do find evidence that an automated system leads to greater willingness to participate among those whose policy preferences do not align with the program. These results provide insight into when automated systems may influence participation, suggesting a potential positive role among those who are not politically favorable toward a program. – Reproduced https://onlinelibrary.wiley.com/doi/10.1111/padm.12879
773			_aPublic Administration: An international quarterly
906			_aPUBLIC ADMINISTRATION
942			_cAR