000			01843nam a22001577a 4500
999			_c526116 _d526116
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100			_aDavid, Dickson _952295
245			_aCollective action for quality assurance in Indian railways: A case study on ‘friends on rails’ in Kerala
260			_aSocial Science in Perspective
300			_a16(1), Jan-Mar, 2024: p.43-63
520			_aThe Train Commuters’ Association plays a pivotal role in advocating for the interests and needs of travelers, shaping transportation policies and enhancing the commuting experience. This paper presents a case study on the Friends on Rails (FoR) initiative, analyzing how commuter associations influence key aspects of train travel, including safety, reliability, speed, ease, comfort, and overall travel quality. By actively engaging with transportation authorities and policymakers, FoR seeks to address critical commuter concerns, ensuring the implementation of improved transportation infrastructure and service standards. The study highlights the importance of collective representation in achieving efficient public transport systems, demonstrating how commuter associations can drive meaningful changes in railway operations and accessibility. Additionally, it explores how community-driven advocacy fosters better connectivity and promotes user-centered transportation reforms, ultimately benefiting the broader commuting population. – Reproduced
650			_aTrain Commuters’ Association, Friends on Rails, Transportation Policies, Public Transport, Railway Operations, Commuting Experience, Safety, Reliability, Speed, Comfort, Accessibility, Service Standards, Infrastructure Improvement, Community-Driven Advocacy, User-Centered Reforms. _952296
773			_aSocial Science in Perspective
906			_aRAILWAYS
942			_cAR