000			01643nam a22001457a 4500
999			_c526604 _d526604
008			240613b ||||| |||| 00| 0 eng d
100			_aBishu, Sebawit G. and Kojo, Alex Osei _953574
245			_aRepresentative bureaucracy and family planning service delivery in Tanzania
260			_aPublic Administration Review
300			_a84(2), Mar-Apr, 2024: p.274-292
520			_aWe apply the theory of representative bureaucracy to examine if gender congruence between family planning care providers and service recipients correlates with communication behaviors during consultation. We use nationally representative administrative data from Tanzania's Demographic and Health Survey (DHS). We apply a series of logistic and ordered logistic regression analyses and find that gender congruence is correlated with both family planning service recipients' and care providers' communication behaviors. Despite confirming the principal tenets of the theory of representative bureaucracy, we also document mixed results when considering the moderating effects of service recipients' prior experience with service on communication behaviors. Taken together, representation has a positive effect on female providers' communication behavior. Yet, for service recipients, its benefits are contingent upon the type of outcome assessed and prior experience with service. We discuss the policy and practical implications of our study in the context of the benefits and limits of representation.- Reproduced https://onlinelibrary.wiley.com/doi/10.1111/puar.13687
773			_aPublic Administration Review
906			_aBUREAUCRACY
942			_cAR