000			01679nam a22001577a 4500
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100			_aDavidovitz, Maayan and Shwartz-Ziv, Tamar _955326
245			_aThe role of organizational and client reactions in understanding representative bureaucracy
260			_aAmerican Review of Public Administration
300			_a54(2), Feb, 2024: p.151-162
520			_aThe public administration literature has long observed the efforts of street-level bureaucrats to actively represent the clients with whom they share a social or demographic identity. However, it has not examined the responses that street-level bureaucrats receive when they represent minorities and how these responses shape how they use discretion in implementing policies. We explore these issues empirically through in-depth interviews with 23 Israeli Arab social and community workers and 32 Israeli LGBTQ+ teachers. This exploratory study reveals the variety of reactions that street-level bureaucrats encounter when representing minorities. Furthermore, it highlights the significant role of reactions from clients and organizations in encouraging, reducing, or impeding the efforts of minority street-level bureaucrats to represent those with whom they share an identity, which, in turn, underscores the importance of external responses for confirming and legitimizing active representation.- Reproduced https://journals.sagepub.com/doi/full/10.1177/02750740231200448
650			_astreet-level bureaucrats, social and community workers _955327
773			_aAmerican Review of Public Administration
906			_aPUBLIC ADMINISTRATION
942			_cAR