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100			_aFossheim, Karin and Tønnesen, Jonas Lund _955360
245			_aDigitalization of public sector organizations over time: The applicability of quantitative text analysis
260			_aInternational Review of Administrative Sciences
300			_a90(2), Jun, 2024: p.318-335
520			_aIn recent decades, public organizations have undergone significant changes related to digitalization. These changes are the result of multiple, varying influences, such as external institutional feedback. The issue of digitalization feedback development in public organizations opens the discussion on how to study digitalization over time. In this article, we consider whether the method of quantitative text analysis can be used to observe the same administrative trends in digitalization as found using other methods and data sources in existing research. After conducting a co-occurrence analysis of documents from the Norwegian Customs Agency (NCA) over a period of 20 years, we found that the NCA's digitalization-related language changed in this period and that user feedback was the most frequently emphasized kind of external feedback. These observations are consistent with the literature, which shows that the use of co-occurrence methodology to study public administration has a positive role in future research.- Reproduced https://journals.sagepub.com/doi/abs/10.1177/00208523231183569
650			_adigitalization, Norwegian Customs Agency (NCA) _955361
773			_aInternational Review of Administrative Sciences
906			_aPUBLIC SECTOR ORGANIZATIONS
942			_cAR