000			01745nam a22001577a 4500
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100			_aPanda, Sambit Kumar, Das, Ramakrushna Das, Malay Kumar and Dash, Siba Prasad _959590
245			_aVideo asset library and its management for higher education department: An evaluation study
260			_aInternational Journal of Rural Management
300			_a20(1), Suppl, April, 2024: p.S33-S47
520			_aThe Virtual Tutorial Project (VTP) is an e-learning portal, under the Rashtriya Uchchatar Shiksha Abhiyan. Its purpose is to create an online tutorial using a digital platform based on a syllabus and problem-solving content for undergraduate students in bilingual mode (Odia and English). VTP facilitates the availability of digital content to underprivileged rural students, thereby bridging the digital divide amongst Odisha students across disciplines and universities. In this article, the SERVQUAL model along with Feedback Analysis and Google Analytics is used for the participation of the users of the VTP e-learning platform and to evaluate the users’ satisfaction with the quality of service provided by the platform. That will help in providing suggestions on improvements for better service quality. The user suggested improvements in the quality of the services to enhance user satisfaction with the digital content of the e-learning portal.- Reproduced https://journals.sagepub.com/doi/full/10.1177/09730052231225560
650			_aE-learning, RUSA, SERVQUAL, Service quality, VOD ( video on demand), VTP ( Virtual tutorial precut), ZOT ( zone of tolerance). _949025
773			_aInternational Journal of Rural Management
906			_aE-LEARNING
942			_cAR