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100			_aYang, Sun Gue (Susan) and Young,Sarah L. _949143
245			_aStreet-level public servants: Case studies for a new generation of public administration
260			_aAmerican Review of Public Administration
300			_a54(7), Oct, 2024: p.695-696
520			_aSara R. Rinfret's edited volume, “Street-Level Public Servants: Case Studies for a New Generation of Public Administration,” critically examines street-level public administrators’ essential yet often overlooked roles in American governance. The book underscores the challenges and pressures faced by these individuals while they work to implement policies that directly impact communities. The book comprehensively analyzes real-world cases, showcasing not only the struggles but also the resilience and dedication of these public servants, ranging from environmental inspectors facing harassment to public health officials receiving threats for enforcing COVID-19 protocols.- Reproduced https://journals.sagepub.com/doi/full/10.1177/02750740241259497
773			_aAmerican Review of Public Administration
906			_aBOOK REVIEW
942			_cAR