000			01678nam a22001337a 4500
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100			_aNisar, Muhammad Azfar and masood, Ayesha _949806
245			_aGovernance by artifacts: Theory and evidence on materiality of administrative burdens
260			_aPublic Administration Review
300			_a84(6), Nov-Dec, 2024: p.1052-1066
520			_aAdministrative burden research has contributed to improved understanding of citizens' experiences while accessing state services. However, the significance of the material infrastructure within which citizen–administrator interactions take place remains largely absent from this line of research. To help address this research gap, this article uses ethnographic data to discuss the influence of material and virtual artifacts in bureaucratic offices on the administrative burden faced by citizens accessing social services. This significance of artifacts is further unpacked along their material, symbolic, and aesthetic dimensions. Our findings suggest that the instrumentality of certain artifacts (or lack thereof) can disproportionately decrease accessibility and usability of bureaucratic spaces for certain social groups thereby augmenting their administrative burden. Moreover, artifacts symbolizing power, prestige, and administrative easing are reserved for spaces occupied by the social elite while the underprivileged groups are relegated to bureaucratic spaces characterized by a general neglect of aesthetics and symbolism of decay.- Reproduced https://onlinelibrary.wiley.com/doi/10.1111/puar.13821
773			_aPublic Administration Review
942			_cAR