000			01701nam a22001457a 4500
999			_c529083 _d529083
008			250219b ||||| |||| 00| 0 eng d
100			_aLiddle, Joyce and Parker, Steven _950747
245			_aThe struggle for linking strategic and front-line outcomes in local government service delivery
260			_aLocal Government Studies
300			_a50(6), Dec, 2024: p.1084-1093
520			_aOver the last 50 years, there has been a transition in articulating local government service delivery, from replacing output-based terminology to an outcomes-based approach. This is understandable given the move from traditional public administration to an increasingly marketised landscape. However, there is a gap between the higher-level strategic outcome lens compared with outcomes pursued by local government street level bureaucrats focusing on casework. Whereas strategic outcomes are positioned at population, target focused or place-based data, at the frontline outcomes are built on personal relationships which emphasise emotional factors. In this paper, we consider the growth of an outcomes-based approach in local government. We also discuss the extent to which the strategic and street level outcome levels can be linked, examining some of the potential mechanisms available to do so and considering whether the ongoing tensions can ever be resolved. We conclude by considering implications for academia in addressing these challenges.- Reproduced https://www.tandfonline.com/doi/full/10.1080/03003930.2024.2407011#abstract
650			_aLocal government, Outcomes, Public administration, Strategy, Front line practice. _950748
773			_aLocal Government Studies
942			_cAR