000			01438nam a22001337a 4500
999			_c530076 _d530076
008			250527b ||||| |||| 00| 0 eng d
100			_aAmano, Tomomichi and Tanaka, Tomomi _953738
245			_aBalancing digital safety and innovation: How user-centric product design can enable both.
260			_aHarvard Business Review
300			_a103(3), May-Jun, 2025: p.120-127
520			_a Three years after her husband died, Alice joined a dating app. The platform, driven by advanced algorithms, prides itself on being able to connect people who might never meet otherwise. Alice soon began chatting with Jim, who lived across the country. He empathized with Alice’s grief and loneliness because he’d recently lost his partner too. Six months after they connected on the app, Jim was laid off. He became deeply depressed. He fell into debt. Alice tried her best to console him. She even sent him money. But a few days after her check was cashed, Alice was devastated to discover that Jim had deactivated his account. After a police investigation, she learned that Jim wasn’t real: Scammers had crafted a persona to exploit her—and she wasn’t the only victim. The scammers targeted vulnerable users, exploiting the very ease and scale that made the service so appealing and innovative.- Reproduced https://hbr.org/2025/05/balancing-digital-safety-and-innovation
773			_aHarvard Business Review
942			_cAR