000			01595nam a22001337a 4500
999			_c530092 _d530092
008			250527b ||||| |||| 00| 0 eng d
100			_a Ki, Namhoon and Lee, David _953754
245			_aBenefit and hidden cost of organizational support for telework amid the Covid-19 pandemic on public employees' job satisfaction and retention intention
260			_aPublic Administration Review
300			_a85(1), Jan-Feb, 2025: p.207-223
520			_aThis study examines the impact of crisis-induced telework during the COVID-19 pandemic 2020 on public sector employees' job satisfaction (JS) and retention intention (RI). Analyses of the 2020 Federal Employee Viewpoint Survey data reveal a negative association between the amount of COVID-induced telework and the federal employees' JS and RI. However, this negative effect is mitigated by offering adequate organizational telework support for mandatory telework during the COVID peak and subsequently decreasing the amount of telework after the peak. Nevertheless, the findings also indicate that solid organizational support for teleworkers during the pandemic's peak can ironically discourage them from returning to the regular work setting even when it is safe, potentially compromising organizational performance—a hidden cost of the organizational support. Still, this hidden cost does not appear to be significant enough to warrant revisions in the level of crisis-specific organizational support.- Reproduced https://onlinelibrary.wiley.com/doi/10.1111/puar.13797
773			_aPublic Administration Review
942			_cAR