000			01371nam a22001457a 4500
999			_c530538 _d530538
008			250620b ||||| |||| 00| 0 eng d
100			_aSingh, Chandan et al. _954601
245			_aPublic Grievance Redressal Mechanism in the era of Citizen- Centric Governance
260			_aIndian Journal of Political Science
300			_a85(3), Jul-Sept, 2024: p.605-614
520			_aIn the era of citizen governance, public grievance redressal mechanisms play a pivotal role in ensuring accountable and responsive administration. Citizen-centric governance emphasises the active participation of citizen in decision- making processes and places them at the center of public service delivery. It recognises that citizens can voice their grievances and seek redressal for issues they encounter while engaging with government agencies and services. In response to this paradigm shift, governments are increasingly adopting innovative mechanisms to streamline public grievance redressal and ensure prompt resolution. This paper examines the evolving landscape of public grievance redressal systems, highlighting their importance, key features, challenges, and potential solutions. - Reproduced
650			_aRight to Service Act, citizen-centric governance, public grievance, grievance redressal cells, CPGRAMS _954602
773			_0Indian Journal of Political Science
942			_cAR