000 00382pab a2200145 454500
008 180718b2002 xxu||||| |||| 00| 0 eng d
100 _aZauderer, Donald G.
245 _aWorkplace incivility and the management of human capital
260 _c2002
300 _ap.36-42.
362 _aSpring
650 _aHuman resources development
773 _aPublic Manager
909 _a53139
999 _c53139
_d53139