000 00367pab a2200157 454500
008 180718b2002 xxu||||| |||| 00| 0 eng d
100 _aPandit, Ajay
245 _aCRM: a tool for competitive advantage
260 _c2002
300 _ap.99-105.
362 _aApr-Jun
650 _aManagement
700 _aSaini, A.K.
773 _aProductivity
909 _a54414
999 _c54414
_d54414