000 00459pab a2200169 454500
008 180718b2002 xxu||||| |||| 00| 0 eng d
100 _aMittal, Alok
245 _aImproving performance and productivity in banking sector through CRM
260 _c2002
300 _ap.40-52.
362 _aApr-Oct
650 _aBanks - India
650 _aBanks
700 _aSonwalkar, Jayant
773 _aPrestige Journal of Management and Research
909 _a54567
999 _c54567
_d54567