000 00343pab a2200145 454500
008 180718b2002 xxu||||| |||| 00| 0 eng d
100 _aMathur, Mukesh P.
245 _aCitizens' charter for municipal services
260 _c2002
300 _ap.70-81.
362 _aOct
650 _aCitizens charter
773 _aShelter
909 _a55595
999 _c55595
_d55595