000 00374pab a2200145 454500
008 180718b2002 xxu||||| |||| 00| 0 eng d
100 _aSabat, Hemant Kumar
245 _aGaining competitive advantage by personalising customer interfaces
260 _c2002
300 _ap.443-59.
362 _aOct-Dec
650 _aMarketing
773 _aProductivity
909 _a56249
999 _c56249
_d56249