000 00365pab a2200145 454500
008 180718b2003 xxu||||| |||| 00| 0 eng d
100 _aBhat, Mushtaq A.
245 _aService quality in public sector banks: an empirical investigation
260 _c2003
300 _ap.44-52.
362 _aMar
650 _aBanks
773 _aBusiness Review
909 _a56471
999 _c56471
_d56471