000 00475pab a2200145 454500
008 180718b2003 xxu||||| |||| 00| 0 eng d
100 _aWatson, David
245 _aThe development of total quality management in the personal social service: realities, limitations and opportunities wit hin the modernising agenda?
260 _c2003
300 _ap.33-50.
362 _aSpring
650 _aTotal quality management
773 _aLocal Government Studies
909 _a56739
999 _c56739
_d56739