000			01207pab a2200205 454500
008			180718b2003 xxu||||| |||| 00| 0 eng d
100			_aHaines, David W.
245			_aBetter tools, better workers: toward a literal alignment of technology, policy, labor, and management
260			_c2003
300			_ap.449-78.
362			_aDec
520			_aThis article examines one government agency's experience with a new kind of technology - computerization - and how that fostered a new operational rationality that, in turn, permitted significant improvements in the agency's work. Those improvements were enabled by computerization itself and by a new lateral alignment of technology, policy, labor, and management. That kind of lateral alignment - although often contested - has important implications for public administration, especially for envisioning a world of work that avoids the limits of hierarchical and compartmentalized bureaucratic structures. - Reproduced.
650			_aBureaucracy
650			_aworkers compensation
650			_aManagement
650			_aInformation technology
650			_aLabour relations
773			_aAmerican Review of Public Administration
909			_a59275
999			_c59275 _d59275