000 00447pab a2200157 454500
008 180718b2003 xxu||||| |||| 00| 0 eng d
100 _aKamble, Sachin S.
245 _aIssues in implementing customer relationship management (CRM) in State Government departments
260 _c2003
300 _ap.31-36.
362 _aFeb
650 _aManagement
650 _aService industries
773 _aManagement and Labour Studies
909 _a60377
999 _c60377
_d60377