000			01359pab a2200193 454500
008			180718b2004 xxu||||| |||| 00| 0 eng d
100			_aUstuner, Yilmaz
245			_aQuality management in the Turkish public sector: a survey
260			_c2004
300			_ap.157-71.
362			_aMay
520			_aThis article assesses the challenges of introducing quality management (QM) in the Turkish public sector in two pioneering central institutions. A survey was conducted with the aim of exploring in particular the views of the workforce on the feasibility and prospects of QM. Findings revealed that despite the differences in both the practice and the perceptions, the workforce had a positive attitude and shared an awareness of the need for a comprehensive reform that included wide utilisation of QM. The results also imply that the success of QM is conditioned by the approach adopted and the organisational context. Considering the fact that QM necessitates long-term commitment and adequate resources, its future can not be isolated from general problems of the Turkish public administration system. - Reproduced.
650			_aPublic administration - Turkey
650			_aTotal quality management - Turkey
650			_aTotal quality management
700			_aCoskun, Selim
773			_aPublic Administration and Development
909			_a60500
999			_c60500 _d60500