| 000 | 00389pab a2200157 454500 | ||
|---|---|---|---|
| 008 | 180718b2004 xxu||||| |||| 00| 0 eng d | ||
| 100 | _aJain, Sanjay K. | ||
| 245 | _aMeasuring service quality: servqual vs. servperf scales | ||
| 260 | _c2004 | ||
| 300 | _ap.25-37. | ||
| 362 | _aApr-Jun | ||
| 650 | _aQuality control | ||
| 700 | _aGupta, Garima | ||
| 773 | _aVikalpa | ||
| 909 | _a61546 | ||
| 999 |
_c61546 _d61546 |
||