000			01325pab a2200181 454500
008			180718b2004 xxu||||| |||| 00| 0 eng d
100			_aBennington, Peter
245			_aProject benefits management in IT projects - An Australian perspective
260			_c2004
300			_ap.20-30.
362			_aJun
520			_aInformation technology (IT) projects are implemented in organizations to provide benefits. This paper reports the research findings into the process of benefits management by project managers in IT projects in Perth, Western Australia. It was found that IT project managers have a strong propensity towards efficiency benefits rather than effectiveness benefits. A significant majority of IT project managers do not assign Key Performance Indicators (KPIs) to project benefits, which makes it difficult to assess if benefits have been delivered. Project managers tend to focus on managing deliverables rather than the benefits that should result from utilization of the deliverables. Many of the findings indicate that there is significant room for improvement in the formal effective application of project benefits management. - Reproduced.
650			_aInformation technology
650			_aProject management
700			_aBaccarini, David
773			_aProject Management Journal
909			_a62276
999			_c62276 _d62276